CVE-2025-48474 – FreeScout Privilege Escalation Vulnerability

The following table lists the changes that have been made to the
CVE-2025-48474 vulnerability over time.

Vulnerability history details can be useful for understanding the evolution
of a vulnerability, and for identifying the most recent changes that may
impact the vulnerability’s severity, exploitability, or other characteristics.

  • New CVE Received
    by [email protected]

    May. 29, 2025

    Action Type Old Value New Value
    Added Description FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.
    Added CVSS V4.0 AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
    Added CWE CWE-863
    Added Reference https://github.com/freescout-help-desk/freescout/commit/87cdb65d6b632b5292bcac2d7a209f6e36ae51d7
    Added Reference https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9wc4-vchw-mr3m
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