CVE-2025-24389 – OTRS Information Disclosure

The following table lists the changes that have been made to the
CVE-2025-24389 vulnerability over time.

Vulnerability history details can be useful for understanding the evolution
of a vulnerability, and for identifying the most recent changes that may
impact the vulnerability’s severity, exploitability, or other characteristics.

  • New CVE Received
    by [email protected]

    Jan. 27, 2025

    Action Type Old Value New Value
    Added Description Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.

    This issue affects:

    * OTRS 7.0.X

    * OTRS 8.0.X
    * OTRS 2023.X
    * OTRS 2024.X

    * ((OTRS)) Community Edition: 6.0.x

    Products based on the ((OTRS)) Community Edition also very likely to be affected

    Added CVSS V3.1 AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N
    Added CWE CWE-532
    Added Reference https://otrs.com/release-notes/otrs-security-advisory-2025-03/
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